RETURN & REFUND

Last Updated: 11/12/2025

Infinity Pharmacy follows strict safety and regulatory standards. To protect all customers and comply with federal guidelines, all medications—prescription and over-the-counter—are non-returnable and non-refundable once shipped or dispensed.

1. Non-Returnable Items

The following items cannot be returned or refunded under any circumstances:

Opened or unopened medications
Temperature-sensitive or refrigerated products
Prescription medications dispensed based on provided documentation
Over-the-counter medications once shipped

2. Exceptions

We may provide a replacement or refund in the following situations:

Incorrect medication received
Damaged or compromised packaging upon arrival
Clear dispensing or labeling error

Verification such as photos may be required before processing.

3. Lost Packages

If your package is lost in transit:

We will contact the carrier to investigate
If the carrier confirms the package as lost, we may reship or refund depending on the medication type

4. Order Cancellations

Orders may only be canceled before they are processed or shipped.
Once shipped, medication orders cannot be canceled.

5. Contact

For refund or shipping concerns:

📧 inquiries@infinitypharmacy.org

📞 (310) 919-4100